Legal Documents And Agreements

Complete Transparency & Trust in Every Project

At Pivot Outdoors, we believe in absolute transparency with our clients. All our legal documents, terms and conditions, and policies are readily available for your review before, during, and after your project. We’re committed to building lasting trust through clear communication, fair business practices, and comprehensive protection for both parties.

Understanding your rights and our responsibilities is fundamental to a successful partnership. Each document below has been carefully crafted to protect your interests whilst ensuring we can deliver exceptional results for your garden room, outdoor structure, or landscaping project.

SERVICE AGREEMENT & TERMS OF ENGAGEMENT

Your comprehensive project protection covering every aspect of construction

Our detailed Service Agreement forms the foundation of every project relationship. This comprehensive document outlines clear expectations, protections, and procedures that govern your entire project from initial acceptance through to completion and aftercare.

Contract Formation & Project Security

30-day quotation validity with clear acceptance procedures
Legally binding contract formation through multiple acceptance methods
Written approval required for all variations and additional works
Emergency variation procedures for safety-critical situations

Financial Protection & Payment Security

Material cost and 30% deposit requirement with staged payment options for larger projects
Separate client account protection for all deposits
7-day payment terms with clear late payment procedures
Comprehensive dispute resolution for invoice queries

Quality Assurance & Materials Standards

Exclusive use of materials from reputable suppliers meeting British Standards
12-month workmanship guarantee covering construction and structural integrity
Natural material variation acknowledgement with quality matching commitment
Client-supplied material handling with clear responsibility definitions

Project Management & Timelines

Realistic scheduling accounting for weather dependencies and material availability
Clear procedures for client-caused delays and associated costs
Force majeure protections for circumstances beyond reasonable control
Regular progress reviews and milestone management for larger projects

Your Consumer Rights

Under the Consumer Rights Act 2015, you have additional protections:

Services must be performed with reasonable care and skill
Work completed within reasonable timeframes
Right to repeat performance or price reduction for unsatisfactory work
14-day cooling-off period may apply under Consumer Contracts Regulations 2013
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Certificate of Insurance

Your comprehensive project protection covering every aspect of construction

Our detailed Service Agreement forms the foundation of every project relationship. This comprehensive document outlines clear expectations, protections, and procedures that govern your entire project from initial acceptance through to completion and aftercare.

Public Liability Insurance

£2,000,000 minimum coverage (exceeding industry standards)
Protection against accidental property damage during construction
Coverage for injury to third parties on your premises
Material defect protection under manufacturer warranties

How This Protects You

During Construction – Full protection against accidental damage to existing structures
Material Defects – Coverage for faulty materials or installation issues
Third Party Protection – Safety coverage for family, neighbours, and visitors
Professional Standards – Protection against design or advisory negligence

Insurance Coordination

Current certificates available for immediate inspection
Copies provided to your insurance company for notification requirements
Assistance with any insurance-related queries during your project
Seamless claims coordination should any issues arise
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Online Terms And Conditions

Your comprehensive project protection covering every aspect of construction

Our detailed Service Agreement forms the foundation of every project relationship. This comprehensive document outlines clear expectations, protections, and procedures that govern your entire project from initial acceptance through to completion and aftercare.

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REFERRAL PROGRAMME POLICY

Earn Rewards for Sharing the Quality

At Pivot Outdoors, we believe the best recommendations come from satisfied customers. Our referral programme rewards you for sharing our services with friends and family.

How It Works

New Customers: Get 5% off your first project with us
Refer Friends: Both you and your friend receive 10% off your projects
Simple Process: No codes needed – we track referrals through your contact details

Programme Benefits

Generous Discounts: Up to £1,000 off per project
No Limit on Referrals: Refer as many friends as you like throughout the year
Easy to Claim: Just mention your referrer when getting your quote
Both Parties Win: Everyone benefits from successful referrals

What’s Covered?

Our referral programme applies to all our main services including garden rooms, garage conversions, outdoor living spaces, and landscaping projects. The discount is calculated on the first £10,000 of your project value.

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Privacy policy

Your comprehensive project protection covering every aspect of construction

Our detailed Service Agreement forms the foundation of every project relationship. This comprehensive document outlines clear expectations, protections, and procedures that govern your entire project from initial acceptance through to completion and aftercare.

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